Runecats are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information (‘Personal Information’) you share with us.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any Personal Information about yourself.

We strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, we intend to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an ‘adequate’ level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred or retained.

To protect your privacy, we have adopted the following principles:


Where Runecats collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of Runecats or those working on our behalf. Runecats does not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.


You may choose whether or not to provide Personal Information to Runecats. The notice we intend to provide where we collect Personal Information on the web should help you to make this choice. If you chose to have a relationship with Runecats, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.


Wherever your Personal Information may be held within Runecats or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.


We are committed to privacy and through our membership in the Online Privacy Alliance, are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area, and our web sites are constantly evolving to meet these demands. If you have any comments or questions regarding our Online Privacy Policy, please contact us at

WHILE WE CANNOT GUARANTEE PRIVACY PERFECTION, We will address any issue to the best of our abilities AS SOON AS POSSIBLE.


By using this website, you consent to the terms of our Online Privacy Policy and to Runecats’ processing of Personal Information for the purposes given above as well as those explained where we collect Personal Information on the web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our website for a reasonable period of time.


The Service is available to individuals aged 13 years or older. If you are 13 or older but under the age of majority in your country of residence, you must review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.

By accepting this Agreement, you represent that you understand and agree to the foregoing. By creating an RClouds account you are stating that you agree to these terms of service

Use of the Service requires compatible devices, Internet access, and Roccat; may require periodic updates; and may be affected by the performance of these factors. Runecats reserves the right to limit the number of Accounts that may be associated with a device. The latest version of required software is recommended to access the Service and may be required for certain transactions or features. You agree that meeting these requirements, which may change from time to time, is your responsibility.

Automatic backup is available for devices, and occurs periodically, when your device is connected to the internet and logged in to your RClouds account. Runecats shall use reasonable skill and due care in providing the Service, but, TO THE GREATEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RUNECATS DOES NOT GUARANTEE OR WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO INADVERTENT DAMAGE, CORRUPTION, LOSS, OR REMOVAL IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, AND RUNECATS SHALL NOT BE RESPONSIBLE SHOULD SUCH DAMAGE, CORRUPTION, LOSS, OR REMOVAL OCCUR. It is your responsibility to maintain appropriate alternate backups of your information and data.
You must understand that your data may be hosted and backed up on various servers, including third party servers from various hosts. Runecats is not responsible for data loss on our or third party servers.

Changing the Service 
Runecats reserves the right to modify or terminate the Service (or any part thereof), either temporarily or permanently. Runecats may post on our website and/or will send an email to the email address associated with your Account to provide notice of any material changes to the Service. It is your responsibility to check the website and your email address registered with RClouds for any such notices.
As a registered user of the Service, you may establish an Account. Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify Runecats of any security breach of your Account. You further acknowledge and agree that the Service is designed and intended for personal use on an individual basis and you should not share your Account and/or password details with another individual. Provided we have exercised reasonable skill and due care, Runecats shall not be responsible for any losses arising out of the unauthorized use of your Account resulting from you not following these rules.
In order to use the Service, you must enter your RUNEID/RCLOUDID and password to authenticate your Account. You agree to provide an accurate email for the RUNEID/RCLOUDID.

Access to Your Account and Content 
Runecats reserves the right to take steps Runecats’ believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement. You acknowledge and agree that Runecats may, without liability to you, access, use, preserve and/or disclose your Account information and Content to law enforcement authorities, government officials, and/or a third party, as Runecats’ believes is reasonably necessary or appropriate, if legally required to do so or if we have a good faith belief that such access, use, disclosure, or preservation is reasonably necessary to: (a) comply with legal process or request; (b) enforce this Agreement, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Runecats, its users, a third party, or the public as required or permitted by law.

Termination by Runecats 
Runecats may at any time, under certain circumstances and without prior notice, immediately terminate or suspend all or a portion of your Account and/or access to the Service. Cause for such termination shall include: (a) violations of this Agreement or any other policies or guidelines that are referenced herein and/or posted on the Service; (b) a request by you to cancel or terminate your Account; (c) a request and/or order from law enforcement, a judicial body, or other government agency; (d) where provision of the Service to you is or may become unlawful; (e) unexpected technical or security issues or problems or (f) your participation in fraudulent or illegal activities Any such termination or suspension shall be made by Runecats in its sole discretion and Runecats will not be responsible to you or any third party for any damages that may result or arise out of such termination or suspension of your Account and/or access to the Service. In addition, Runecats may terminate your Account upon prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (2) years; or (b) there is a general discontinuance or material modification to the Service or any part thereof. Any such termination or suspension shall be made by Runecats in its sole discretion and Runecats will not be responsible to you for any damages that may result or arise out of such termination or suspension of your Account and/or access to the Service.

Amendments and Changes to Content 
You understand that in order to provide the Service and make your Content available thereon, Runecats’ may transmit your Content across various public networks, in various media, and modify or change your Content to comply with technical requirements of connecting networks or computers. You agree that the license herein permits Runecats to take any such actions.

Runecats may provide you with notices regarding the Service, including changes to this Agreement, by email to your RClouds email address (and/or other alternate email address associated with your Account if provided), by regular mail, or by postings on our website and/or the Service. Runecats have the right to send emails about other products and services, this will come standard with an RClouds account. If you do not wish to recieve these emails you must terminate your RClouds account by contacting

Runecats reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your use of the Service. If you do not agree with them, you must stop using the Service and contact Runecats Support to retrieve to terminate your account. Your continued use of the Service will be deemed acceptance of such modifications and additional terms and conditions.


At Runecats we respect your privacy and we promise to:

  • Use your personal information only to provide you with the information you have requested or have agreed to receive.
  • Keep your data safe and secure and process it in a manner that follows your wishes.
  • Only disclose your data to third parties for marketing purposes when you have said it’s OK to do so.


We collect your Full Name, Email and sometimes Phone number on our website contact and enquiry forms. We are the sole owners of the information collected on this site. We only hav
e access to the information you voluntarily give us. We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to anyone. Although emails will be stored on one of our trusted partners email servers located in the UK.

If you use our RClouds Services we will store your recent Roccat browsing history, bookmarks and browser settings, this is stored as an encrypted plist file we’re unable to see this information. We also store your email for login purposes and occasionally to inform you of important product updates.

If you use our FusedBar aware feature on Roccat or Roccat:Connect certain requests will be sent to RClouds servers and passed onto third parties in order to serve your requests and get the answers you desire. These requests may be sent to Google, Wikipedia, DBpedia, Nutritionix, iTunes, Mashape,, Oxford Dictionaries, Distance24, The Guardian, OpenWeatherMap,,, Audio Scrobbler, Musix Match, Go Shippo.

For some requests your IP will be sent across to be used to provide a rough location, this is used for certain location based requests such as local business and weather requests. You can opt out of FusedBar Aware in Roccat’s privacy settings. We do not personally store your requests although they may appear in server logs for a temporary amount of time.


Your data is held on secure servers operated by Runecats in the UK, and will be stored under the robust security measures. Your data may also be held by some of our trusted partners and suppliers, these include but are not limited to: WPEngine, Unlimited Web Hosting, Google, Microsoft, Amazon, Apple iCloud, Dropbox, Facebook.

The updated GDPR policies for each are below:

Unlimited Web Hosting
Apple iCloud


When you give your personal data to Runecats we will process that data in accordance with our responsibilities under the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other relevant legislation.
We will keep your data safe and secure. To prevent unauthorized access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data while in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any outside suppliers are under strict contractual terms to mirror the security policies that we currently have in place.


We will process the data you supply in order to provide any service you have requested when you sign up on our website. We will only use your personal data for the purposes you have permitted and we will not share it for marketing purposes outside of Runecats. unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and include customer opt-out information.


Some of our web pages utilise ‘cookies’ and other tracking technologies. A ‘cookie’ is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the website.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your web experience. We may also analyse information that does not contain Personal Information for trends and statistics.

Updating & accessing your information
You have a right to see what information we hold about you, subject to certain conditions. If you want to exercise this right, you should make an email application to us. We may ask you to provide us with sufficient information so that we can be sure of your identity. If you would like to proceed with a request to see what data we hold about you, please email:


We hope you will benefit from any communications we send to you, but if at any time you change your mind you can email us at to request that we no longer communicate with you.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.


Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
You can check back here to see if any changes have been made on our Privacy Policy Page, this will be dated when changes have been made.

You can change your personal information by emailing us.

Updated: 23/05/2018